Human factors is about understanding:
Situation at hand
Whether you’re starting a new development, need an independent assessment or only have scope to change the instructions, we’ll work with you to deliver the most value.
We know that sometimes there are limits on time or core technology. We’ll bring all the creativity we can to optimising your device.
We help to provide regulators with the usability evidence they require to demonstrate that you have developed a safe and effective device.
Success depends on asking the right questions
Some of the questions are obvious when it comes to HF engineering. Who will be using this device? Where will they use it? What physical or cognitive challenges might they have?
We try to consider the other questions that will add value. What are we hearing from the regulators that might influence this product? What effect will the extremes of user interaction have on the performance and safety of the device? And how can we devise a creative way to mitigate risk within the constraints of the technology?
Dedicated human factors experts
Our human factors team brings together experience in ergonomics, psychology, engineering, product design and communications. This varied expertise helps us to be pragmatic and adapt our thinking to a diverse range of client needs and project challenges.
Over the last 15 years we have developed reliable methodologies and analytical approaches to meet the demand for human factors engineering throughout development. We analyse the analysable and research the researchable and then we are honest about what is left.
User focused from start to finish:
We use design research techniques such as contextual enquiry and design ethnography to ensure we fully understand user needs, and make them a cornerstone of our work.
Usability specialists are embedded in every development team to continually guide the development process through iterative design, analysis, user research and risk assessment activities.
We conduct validation studies all around the world to help provide the usability evidence regulators require to demonstrate that intended users can use a device safely and effectively.
Opportunity identification and user requirements research
Human factors consultancy and advice
Human factors engineering (HFE) plan development
Human factors analysis (e.g. task analysis)
Use-related risk assessment
Formative usability studies
Summative usability validation studies
User preference and acceptance research
Aesthetics/visual language/branding research
Instructions for use
Identification of known use issues