Patients and healthcare professionals have increasingly high expectations for digital experiences based on everyday consumer products and services. Working across apps, MedTech system UI, digital patient support and mixed reality, our digital UX and UI experts help you create safe and effective digital health solutions, with the quality of user experience you’d find in the best consumer products and apps.
Through user journey mapping, we build a complete picture of how users interact with your product and how this might change over time. Combining user research, behavioural insights and workflow analysis, we map the full end‑to‑end journey users have with your product, highlighting pain points, unmet needs and moments of friction that need to be addressed. This enables us to identify the most effective opportunities for innovation, ensuring your digital solution is grounded in real user behaviours rather than assumptions.
Our team rapidly translates user insights into structured wireframes that explore different interface concepts, interactions and workflows. By testing variations early, we help you quickly refine ideas, validate core functionality and align stakeholders before investing in detailed design or development. This accelerates decision-making, reduces the need for costly changes later in the programme and ensures your product direction is both feasible and user centred.
We build iterative, increasingly high‑fidelity prototypes that allow you and your users to experience your product’s design and provide feedback on its functionality before committing it to code. Through structured user testing, we refine the usability and UI workflows of your product iteratively, helping to de‑risk your development and ensure it is built on real user needs and insights.
When your product’s design is ready for development, we prepare thorough and clearly structured design specifications that make the transition to engineering smooth and efficient. Our documentation covers interaction rules, component behaviour, accessibility requirements and visual systems. This ensures developers have everything they need to build accurately, helping you maintain quality, reduce ambiguity and keep your development timelines on track.
Find out how we developed a surgical planning SaMD prototype application to work alongside XRlabs’ existing headset app.
Following a user‑centred design approach, we focus on building an understanding of system workflows and real‑world contexts, enabling us to create intuitive and seamless user experiences. By applying behavioural design models, we enhance onboarding, improve information retention and reduce cognitive load, driving stronger engagement through behaviour‑informed journeys and interventions.
Whether for commercial or clinical trial use, by combining behavioural science, UX design and emerging technologies such as generative AI, we create evidence based tools that improve adherence, self management and health literacy, while differentiating brands and enhancing patient onboarding, engagement and long term outcomes. This includes digital patient support solutions that go beyond the medication – empowering patients through personalised, inclusive and behaviour-driven digital experiences.
Even the most complex data and information seen in digital systems can be transformed into accessible, actionable insights which elevate the user experience and improve decision making. By thoughtfully optimising the information design, users can move through workflows and complete tasks more efficiently and with greater clarity.
Better information design and hierarchy boosts usability and understanding, elevates the user experience and brand trust, reduces cognitive load and improves engagement and retention.
Our approach to design ensures that platform norms and best practice for UX/UI are met by following specific OS guidelines, accessibility standards and more general interaction design heuristics. Our processes also closely align with medical device standards for usability and interface design including IEC 62366, ANSI/AAMI HE75 and FDA Guidance, ensuring your product is designed to the highest standards.
Helping you develop seamless, intuitive interfaces that enhance usability and system performance.
Building a harmonious ecosystem for your digital health experience.
Looking to design a great user experience into your medical technology?
