Exploring user journeys and workflow analysis
Alongside risk management and regulatory-focused human factors engineering activities, we take a broad perspective on user behaviour and system interaction to fully explore journeys and interfaces.
Does your system produce bottlenecks for users? Do you have any redundant features or functionality? Using techniques such as service blueprinting and other workflow mapping methods, our experts help you identify opportunities for a better user experience.
We model flows to assess user interface structures and navigation patterns, in addition to specific screen elements and copy. Our team categorise and report actionable findings and design recommendations for your review.