Facilitating online remote workshops across time zones
Organising and facilitating a series of remote workshops with 40 stakeholders in 15 different locations to help our client, Chiesi, develop a service offering around 2 of their surgical cardiology drugs.
Our front end innovation specialists spent time on exploratory research to really understand the patient journey, experiences and pain points. Our experts then brought these insights to life by creating visuals to immerse participants in the workshop sessions. Following this work, the project team used a variety of online collaborative tools, such as digital whiteboards and virtual breakout rooms, to deliver workshops at various locations across time zones.
Through exploratory user research and workshops, we successfully encouraged collaboration between global teams at Chiesi, shared knowledge, forged connections and created a 360° service strategy for better engagement with their customers.