As ICT Service Desk Manager, Kevin ensures that the IT services provided by the ICT team in general and the IT infrastructure provided is one that can support the company’s current needs and potential growth.
“My role allows me to mix my passion for everything IT and technology in general, with working with the user base within Team, to facilitate the smooth running, integrity and advancement of IT systems. I enjoy the challenge of providing an agile, friendly approach to supporting the user base as well as continuous improvement of systems, with the end goal of making our working lives easier and more productive.”
“I am a keen advocate of pro-active support, by analysing trends and alerts in order to be on top of any potential issues before it presents itself as a problem.”
Before joining Team in 2016, Kevin worked as a service desk manager for six years at Purely Computing, an IT-managed services provider. Kevin’s role at Purely Computing involved leading a team of nine support engineers; supporting all aspects of IT infrastructure; liaising with and maintaining customer relationships; and company strategic planning. Prior to this, Kevin graduated from Sheffield Hallam University in 2003 before learning his trade in an internal IT support role at TWI.