Kay is a senior consultant in the human factors/user research group, responsible for the management, planning and implementation of formative and summative research studies both directly for Team’s clients and as part of Team’s product development process.

“No matter what anyone says, usability is core to any device. In years gone past this premise used to be something I had to push and convince people of but not anymore as the tide has beautifully turned, with the help of the regulatory focus on HF. The foundation of our work is about ensuring medical devices are safe and usable by the target user in their context of use. However, the ideal is to take this further into beneficial user experience and ultimately improving compliance. This requires detailed understanding of the user and other stakeholders to be interwoven into decisions from the start of the device development programme.”

“What I enjoy most about my role is the diversity of the challenge, finding the best compromise between marketing, user, cost and technical requirements, the diversity of the people I work with, from users of all walks of life, back to clients and colleagues from all disciplines and the diversity of the activities from the empirical to the analytical.”

“A long-standing personal and professional interest of mine is understanding capability loss from a physical and emotional perspective and its impact on people’s lives, behaviours and decisions. Understanding and designing for exclusion has been a core part of much of the work I have undertaken over the years from focusing on and addressing specific user challenges to exploring population exclusion to aid strategic decision making. This is especially relevant in the area of drug delivery devices and I relish the opportunity to spend more time with users trying to understand and manage their varying capability challenges.”

Kay brings over 15 years’ of experience in user research to Team. During this time she has managed and contributed to a diverse range of projects across medical, consumer and telecoms sectors, including arterial closure devices, CT/MRI imaging, robotic surgery, oral care and digital TV. Kay has a degree in Product Design Engineering from the University of Glasgow and a post-graduate certificate from the University of Cambridge in Design, Manufacture and Management.