What do patients want?

Neil Cooper

Previous employee

As a central part of our focus on 2030 we wanted to look at healthcare from the perspective of patients and doctors. In particular, we wanted to understand their experiences today and their expectations of the future. It was also important to us that we looked at the perspectives of people who rely on drugs, healthcare systems and medical devices the most — those suffering from chronic conditions such as arthritis, asthma, cancer, COPD or diabetes. And to get a rounded picture, we also asked the specialist doctors treating these types of patients.

In our research, we sought the opinions of over 2,000 patients and 200 doctors, split across the US and UK. The research focused on six key areas:

  1. Patient trust
  2. Patient influence
  3. Patient confidence
  4. Patient concerns
  5. The role of medical devices
  6. Healthcare in 2030

Here are just some of the interesting findings:

– Patient Trust:

What do patients want - 2030 - Patient trust

What do patients want - 2030 - Patient data

– Patient influence:

What do patients want - 2030 - Involvement in healthcare

What do patients want - 2030 - Involvement in healthcare desire

– Patient confidence:

What do patients want - 2030 - Medical device confidence

– The role of medical devices:

What do patients want - 2030 - Doctors and medical devices

– Healthcare in 2030:

What do patients want - 2030 - How will healthcare change by 2030

The results of our survey highlight the fragmented needs of patients. There is clearly a sophisticated group of people who want more involvement, more responsibility for managing their health and more influence over their medication, but this isn’t a trend that can be applied to all.

As we look to the future, 2030 in particular, we (the industry and healthcare providers/professionals) need to think about how we can offer the right healthcare for patients but in a way that makes commercial sense. There is no silver bullet and the results of our survey support this. There is a real driver to reduce the cost of healthcare, which will no doubt involve more patients taking more responsibility, and we need to look at how we can reduce the physical and cognitive burdens that could prohibit this behaviour.

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